Privacy policy

Privacy policy

Last Updated: 11/04/2023

At Dent Security Systems Limited, we are committed to protecting the privacy and security of our website visitors and customers. This Privacy Policy outlines how we collect, use, store, and disclose your personal data in compliance with the General Data Protection Regulation (GDPR).

  1. Data Controller

Dent Security Systems Limited is the data controller responsible for the collection, processing, and protection of your personal data. If you have any questions regarding this Privacy Policy or our data practices, please contact us at:

Dent Security Systems Limited
287 Newmarket Road
Cambridge
Cambridgeshire
CB5 8JE

Email: enquiries@dentsecurity.co.uk

2. Personal Data We Collect

We collect and process the following types of personal data:

a. Information you provide to us: When you fill out a contact form, request a quote, or create an account on our website, we may collect information such as your name, email address, phone number, and company name.

b. Technical data: When you visit our website, we may automatically collect technical data such as your IP address, browser type, device type, and other technical information.

c. Usage data: We collect data about your interactions with our website, such as the pages you visit, the amount of time spent on the website, and other usage information

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To provide our products and services: We use your personal data to communicate with you, process your requests, and deliver our products and services.
  • To improve our website and services: We use technical and usage data to analyse and improve the performance of our website and our services.
  • To comply with legal obligations: We may process your personal data to comply with legal and regulatory requirements.

To protect our legitimate interests: We may process your personal data to protect our business interests, such as for fraud prevention, security, and dispute resolution.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: In some cases, we may request your consent to process your personal data. You have the right to withdraw your consent at any time.
  • Performance of a contract: We may process your personal data to fulfil our contractual obligations to you.
  • Legitimate interests: We may process your personal data to protect our legitimate interests, as long as your rights and interests do not override our interests.

5. Data Sharing and Transfers

We may share your personal data with third-party service providers to help us deliver our products and services, improve our website, and comply with legal requirements. We ensure that our service providers are GDPR compliant and maintain the same level of data protection as we do.

We may transfer your personal data outside the European Economic Area (EEA) if necessary to provide our services or comply with legal obligations. In such cases, we ensure that the data is transferred in accordance with GDPR requirements, and that the recipient maintains adequate data protection standards.

6. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting purposes. When your data is no longer needed, we will securely delete or anonymise it.

7. Your Rights

Under the GDPR, you have the following rights:

  • Access: You have the right to request access to the personal data we hold about you.
  • Rectification: You have the right to request the correction of any inaccurate or incomplete personal data we hold about you.
  • Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
  • Restriction: You have the right to request the restriction of processing your personal data in certain circumstances.
  • Data portability: You have the right to request the transfer of your personal data to another organisation, or directly to you, in a structured, commonly used, and machine-readable format.
  • Object: You have the right to object to the processing of your personal data based on legitimate interests, unless we can demonstrate compelling reasons to continue the processing.
  • Automated decision-making: You have the right not to be subject to decisions based solely on automated processing, including profiling, which have legal or significant effects on you.

To exercise any of these rights, please contact us at enquiries@dentsecurity.co.uk. We may require verification of your identity before processing your request.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or to comply with legal requirements. We will notify you of any significant changes by updating the “Last Updated” date at the top of this policy and, where appropriate, sending you a notification.

9. Complaints

If you have concerns about our data practices or believe we have not complied with this Privacy Policy or the GDPR, please contact us at enquiries@dentsecurity.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Dent Security Systems Limited
287 Newmarket Road
Cambridge
Cambridgeshire
CB5 8JE

Email: enquiries@dentsecurity.co.uk

Cookie policy

Dent Security’s website uses cookies for the sole purpose of providing feedback on the performance of the website to the company. Cookies do not contain any personal information and therefore cannot identify people.

The analytics software Dent’s website uses to measure performance and traffic to the website are known as ‘first party cookies’.

The software uses cookies (a cookie is a parcel of text) to collect data provided by the different browsers visiting the site, such as recording which pages are popular and which aren’t, which is of course very useful in helping us improve the website.

You can manage your cookies by changing the settings in your browser.