Police response alarm systems

Police response alarm systems

Dent Security offer Police Response Alarm Systems that provide 24-hour, fully monitored, and police calling alarms. The level of Police response you should expect is dictated by the NPCC (National Police Chief’s council). We ensure that all our systems meet their strict requirements to reduce the level of false calls attended by the police.

Our burglar alarms are monitored by our business partners, East Midland Central Station, who are available 24/7 at their state-of-the-art monitoring facility. They decide if an alarm activation requires passing to the police, ensuring that you receive rapid and effective response whenever needed. All of our alarms include support and maintenance for the first year, providing you with peace of mind from the start.

This helps reduce false alarms and ensures that only genuine security breaches receive a police response.

Contact us today to learn more about our security solutions and protect your property with the best.

Read more about buying a security system from Dent

Keyholder duties

Two keyholders are required in case you cannot be contacted if your intruder alarm activates. Keyholders need to know how to operate your alarm, be familiar with, and have access to, your premises. They also need to be contactable by telephone and be able to attend within 20 minutes of safe driving, once notified the intruder alarm has activated. Details of key holders (and updates to the information) are passed by Dent Security onto the Alarm Receiving Centre. If the alarm activates a keyholder is notified at the first activation by the Alarm Receiving Centre, but they are unable to notify the Police until the second confirmed activation.

If you cannot call to mind two suitable keyholders, don’t worry. There are commercial key holding services offered by local companies, should you require such a service. Please ask us for details.

There are two levels of Police response for security alarm systems:



Please note that Police response is ultimately determined by the resources which exist at the time a request for Police response is received.



No Police attendance, keyholder response only.

A NSI NACOSS Gold accredited intruder alarm system is eligible to receive level 1 Police response if it is maintained by an approved company.

Three false calls within a 12-month period can reduce an alarm system’s Police response to Level 3, unless a member of the public witnesses the crime and contacts the Police.

Under our accreditation, Dent Security are audited every six months on our false alarm rates. Our false alarm incident rate on maintained systems is currently about half that of the national average for all NACOSS GOLD companies.

Verisure alarm systems – are they reliable?

What’s the difference between a Dent Security NSI NACOSS Gold accredited system and a Verisure type alarm?

With a Dent Security installation every part of the chain protecting your home or business must comply with the latest NSI regulations. We have to use reputable equipment where failure rates are tracked. We have to use security vetted staff to fit it. We are audited as an installer twice a year to check our workmanship and how quickly we attend faults and how often our installations create a “False Alert”. Verisure make their own equipment and are not audited against the NSI technical regulations at installer level.

Our alarm signals the monitoring station using dedicated wireless transmission in your home and then dual, treble or even quadruple path signalling to our NSI approved monitoring station. A Verisure type alarm relies on your home wifi to connect each device to your home router and this then signals their in-house NSI compliant monitoring station.

How reliable is your home wifi? Can it be tampered with? Will it work if your mains power goes off? Any system is only as strong as their weakest link.

Are Verisure type alarms cheaper?

Like all cleverly marketed products low initial costs look tempting but you may pay for your security system many times over during a multi-year contract. Do check how long you are tied in for.

Our system is yours after installation. Included in the price we will maintain it for the first year and help with any difficulties. We will test it at the end of the year and ask you if you wish to continue with the support. Prices start from £90 for the year (about £8 per month). You can renew every year for as long as you feel we provide the service and value you expect.

Mrs H - St Ives

"I just wanted to let you know how impressed I was again this year with your engineer who has been to service our alarm this afternoon. Gavin was friendly, helpful and efficient and completed the service quickly and thoroughly. A thoroughly ‘can do’ approach which is refreshing these days!
Thank you for such good service."

Dr. L-E - Biobridge Ltd

"Please put on record how efficient and helpful Karthick was on his visit here yesterday to set up our alarm system. He was definitely a pleasure to have around and I hope if there is a need for a service person in future he will be able to come out."

Derek P

"Installation & Maintenance has been carried out very efficiently over the years and any problems that have arisen have been resolved very quickly. Based on my experience I have recommended Dents to several friends and neighbours."

Clare W

"We have been with Dent's for 13 years and have always found them professional and friendly. Their product is excellent and we have recommended them to friends."

Francine C

"Extremely helpful in all matters and very professional. Would recommend this company to everyone."

Contact us

To talk to someone today call 01223 350038
or email enquiries@dentsecurity.co.uk