Cambridge's Security Specialists
01223 350038
287 Newmarket Road, Cambridge, CB5 8JE

Alarm maintenance

Maintenance Plans

Whether you want peace of mind that your alarm system is in full working order to protect your family and premises, or whether your insurance company requires it, Dent Security offer call out and maintenance services for all types of intruder alarms.

According to the Metropolitan Police studies show it is far less likely that you will become a victim of burglary at home if you have a correctly fitted and properly maintained burglar alarm. For peace of mind it is strongly advised that your alarm system is professionally maintained.


Please note that for police calling intruder alarm systems maintenance by an accredited security installer is mandatory under Police policy.National company expertise, local company service.

Newly installed Dent’s alarm systems

If your alarm is installed by Dent Security, then the cost of your alarm system will include the first 12 month’s call out cover and maintenance checks due during the first year. If your alarm system is audible only we will service your alarm at the end of every contracted year. If it is connected we will attend twice during the contracted year, the second being at the end of the period. At that point you’ll be offered the option of renewing a maintenance contract with Dent’s, offering you the call out facility and ‘preventative’ maintenances in the same pattern for the forthcoming year.

Unlike some security companies, with us there are no long tie-in periods to cover the installation cost of your system. You simply renew with us, if you wish to, each year.

Alarm systems installed by other security companies

If your alarm was installed by another company, or if you’ve moved into a new home or premises and would like Dent’s to look after your security system please give us a call on 01223 350038. Our free security survey will advise you on your existing alarm and supply a no-obligation quote for Dents to take over the maintenance of your security system.

Our free surveys are carried out by experienced security professionals interested only in the best solution to secure your premises within your budget. We won’t give you the ‘hard sell’.

What happens on a maintenance visit?

Our engineer will carry out the checks below, in accordance with our NSI NACOSS Gold accreditation. He will leave you with a signed appraisal of your system and advise of any remedial work which may be required.


1. Check installation and siting of all security devices against original specification.


2. Check operation of detection devices.


3. Check condition of cabling and connections.


4. Check mains and stand-by battery power supplies.


5. Check control panel. 


6. Check remote signaling equipment.


7. Test remote signaling equipment on monitored alarms.


8. Test audible alarm devices.


For holders of a current annual maintenance contract we offer the following:

  • Access to our 24 hour emergency call out service 365 days a year*
  • 24 hour telephone product support (Free)
  • First year warranty on equipment
  • A minimum of one visit every year to check your equipment and keep it in perfect health.

We’ll call you

To talk to someone today call 01223 350038 or take 2 minutes to fill out a simple enquiry form here and we’ll call you back.